Terms and Conditions
Soon after you have completed the payment, you will receive an email containing a copy of your order. Within one working day after your payment, we will send to you a second e-mail, showing the link to print the voucher with the code that allows you access to the museum. We suggest you to write correctly your e-mail address and invite you to verify that your e-mail box is not full or does not contain filters that prevent the reception of our firstname.lastname@example.org , which filters spam or virus. cenacolo-milano.it is not responsible in case your inbox will not receive our e-mails.Reservations is confirmed within 8 working hours. Saturday is not considered a working day.It can happen that the time you requested could not be confirmed because not available, so the museum will move your visit to the first available time of visit on the same date. Only for crowded Museums a mandatory alternative date is required, that could be confirmed in case of the first one is already sold out. Reservations must be made at least one day before the date of the request for visit, and holidays are excluded. You will have to be at the entrance of the museum with the voucher and Identity Card. You can also receive your reservation by fax at the hotel where you stay. You must send the fax number of your hotel or the house where you are. Skip the line and take the ticket at the door of reservations without standing in line, and showing the original voucher, 15 minutes before the expected entry. Price includes: ticket, pre sales fee of the museum and pre-sale service and booking online.
Uffizi Gallery: pre-sale service is up to a maximum of 3,75€.
Accademia Gallery: pre-sale service is up to a maximum of 3,75 €.
Colosseum: pre-sale service is up to a maximum of 4,50 €.
Doge’s Palace of Venice: commission is 5,50 €.
Pitti Palace: pre-sale service is up to a maximum of 5,00€
OPA SI PASS: pre-sale service 3.00€
Vatican museums: pre-sale service is up to a maximum of 8,00 €.
For other Museums: pre-sale service is from 0,50 € up to 5,50 €.
The cost of any exhibition inside the museum, will always be charged to the ticket.cenacolo-milano.it is not responsible for any changes or cancellations of programs offered by museums. Tickets purchased will not be refunded. Under article 1173 Italian ss. c.c, once the reservation has been processed, change of the date are not allowed, so no reimbursement can be requested. For each change of time or date of the Reservation the customer will be charged with an additional one-off charge of 9,00 euros for each ticket. The change can be requested no later than 5 working days before the booked date. Pre sale fees of the museum and on line fees and eventual temporary exhibition fees are due for any kind of ticket and for gratuity days.
Vasari Corridor, Vatican Museums, Doge's Palace - Secret Itineraries, Last Supper and Brera Art Gallery,
Colosseum + Palatine Museum & Roman Forum
Colosseum , Third tier, Hypogeum, Porta Libitinaria:
once confirmed, a visit cannot be modified or canceled.